CUSTOMER SERVICES

FREE RETURNS, 90-DAY RETURNS AND REFUNDS


90-DAY RETURNS

If you’re unsatisfied with your purchase for any reason, you can return your sunglasses within 90 DAYS from receipt. To return an item, products must be in the same condition we sent them to you. Products must be unworn and in their original case and box.

To return a product you will need to obtain a RETURN AUTHORIZATION NUMBER (RA) and a FREE RETURNS label from our Customer Care Team.

To initiate your return, please contact our Customer Care team via email at ask@sunglassesshop.com, or call 01793 746546 (9am to 5pm, Mon-Fri).

Don’t forget returns are free on replacement too, in case your product is wrong or damaged.

REFUNDS

Refunds will be processed within 15 business days of receipt. Once we have received your return we will send you an email.

To ensure you won’t need to return anything, contact us first and we can help offer product and style advice. Email us at ask@sunglassesshop.com.

NEED MORE HELP OR ADVICE?

Local phone 01793746546
Free phone 0800 148 8070